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FAQs

Find quick answers to your questions below...
Order Status
Has my order shipped? How do I track my order?
How do I change quantities or cancel an item in my order?
My order never arrived.
An item is missing from my shipment.
When will my backorder arrive?
Munetoshi Warranty
Munetoshi Warranty
Sword Customization FAQ
Sword Customization FAQ
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Tsukamaki/Repair Warranty
Tsukamaki/Customization Warranty
Shipping and Returns
When will I get my order?
How much is my shipping?
I received the wrong product.
How do I return an item? What is your return policy?
When will my order ship?
International Shipping
Are there import taxes and duties?
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
Shipping Restrictions
Guarantees
100% Satisfaction Guarantee
Price Matching Policy
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
Terms of Sale
How do I contact you?