Help Faq

Find quick answers to your questions below...
Order Status 
• Has my order shipped? How do I track my order? 
• How do I change quantities or cancel an item in my order? 
• My order never arrived. 
• An item is missing from my shipment. 
• When will my backorder arrive? 
Munetoshi Warranty 
• Munetoshi Warranty 
Sword Customization FAQ 
• Sword Customization FAQ 
My Account 
• How do I create an account? 
• How do I edit my account information? 
• I forgot my password. 
Tsukamaki/Repair Warranty 
• Tsukamaki/Customization Warranty 
Shipping and Returns 
• When will I get my order? 
• How much is my shipping? 
• I received the wrong product. 
• How do I return an item? What is your return policy? 
• When will my order ship? 
International Shipping 
• Are there import taxes and duties? 
• Do you ship to my country? 
• What are my payment choices? 
• When will my order ship and what are my shipping charges?
• Shipping Restrictions 
• 100% Satisfaction Guarantee 
• Price Matching Policy 
• Low Price Guarantee 
• Privacy Policy 
• Security 
Pricing and Billing 
• Do I have to pay sales tax? 
• I have a question on my charges. 
• I need a copy of my receipt/invoice. 
• When will my credit appear on my account? 
• When will my credit card be charged? 
Buyer's Guide 
• How do I buy/redeem a gift certificate? 
• How do I find my product? 
• How do I navigate the site? 
• How do I use a coupon? 
Additional Support 
• Terms of Use 
• How do I contact you?